At Met Plus we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return our services.
Below are a list of the rights you have as a consumer which Met Plus would like you to enjoy:
- • to cancel your contract at no cost after a maximum of two years
- • to cancel your contract and return your phone at no cost, within 10 days and specific usage limits, if you are unhappy with your service
- • to have your phone unlocked after 90 days, or immediately if you paid in full for your phone
- • to receive a Critical Information Summary, which explains your contract in under two pages
- • to pay no extra charges for a service described as “unlimited” as per the fair usage policy
- • to refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and duration of your contract
Your contract must
- • use plain language and clearly describe the services you will receive
- • include information on when and why you may be charged extra
