Refund and Cancellation Policy

At Met Plus we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return our services.

Below are a list of the rights you have as a consumer which Met Plus would like you to enjoy:

  • • to cancel your contract at no cost after a maximum of two years
  • • to cancel your contract and return your phone at no cost, within 10 days and specific usage limits, if you are unhappy with your service
  • • to have your phone unlocked after 90 days, or immediately if you paid in full for your phone
  • • to receive a Critical Information Summary, which explains your contract in under two pages
  • • to pay no extra charges for a service described as “unlimited” as per the fair usage policy
  • • to refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and duration of your contract

Your contract must

  • • use plain language and clearly describe the services you will receive
  • • include information on when and why you may be charged extra

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