General

IF I CHOOSE METPLUS BROADBAND CAN I CONTINUE WITH MY EXISTING EMAIL ADDRESS?

Our customers can use any e-mail address to continue with our services, however checking with the company that issued you an email address is always recommended by us, since not every provider allows such easy switching options.

 

WHO SHOULD I CONTACT CONCERNING ANY SERVICE ISSUES?

You should contact us after the transfer has been completed. Please visit our Contact Us page for more details.

 

DOES METPLUS CHARGE CONNECTION FEE?

Our connection charges apply to all types of calls; please visit our website for further details.

 

WILL I BE ABLE TO CONTINUE WITH MY CURRENT NUMBER?

Yes,  along with the services  (e.g Call Diversion , Caller Display etc) that you have with your provider.

 

ARE YOU ASSOCIATED WITH BT?

No, MetPlus is a UK based telecom service provider, independent of BT, offering our customers competitive prices in call rates.

 

WILL THERE BE ANY INTERRUPTION OR CHANGE TO MY SERVICE?

Neither your service nor phone number will change. Both will remain the same. Please refer to our website for details.

 

WHAT HAPPENS WHEN I SIGN UP TO SWITCH TO MetPlus Telecom?

We will notify your existing telecom provider of your request to transfer your service. We will also send you a welcome pack containing a copy of your contract.

 

DOES METPLUS INSTALL NEW LINES?

At MetPlus Telecom we do install new lines. Our call rates are quite affordable and cost-effective. Feel free to Contact Us for more information.

 

WHAT IS A BROADBAND SERVICE?

Broadband refers to a connection, which transmits a large amount of data at a very high speed. Broadband-Internet connections allow surfing or downloading much faster than dial-up.

 

WHAT OTHER SERVICES DOES MetPlus Telecom OFFERS?

MetPlus Telecom offers a wide array of network features that can be added to your phone line. Please refer to our Service Packages for details.

 

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