Fault

WHOM SHOULD I CONTACT IF THERE IS A FAULT ON MY LINE?

You can contact MetPlus Telecom for any faults. Our lines are open Monday to Friday : 9:30 am – 7:00 pm

Call us 0844 811 9471 / 73

 

WHO WILL REPAIR THE FAULT?

Our phone line remains a part of the BT open reach network. Openreach engineers who will repair the fault. Please refer to our terms and conditions page for details.

 

HOW LONG WILL IT TAKE TO REPAIR A FAULT?

Our committed time is 72 working hours for standard lines. This is the same timescale offered for rest of our lines. Please refer to our terms and conditions page for details.

 

DOES MetPlus Telecom OFFER ANY ADDITIONAL MAINTENANCE PACKAGES?

Yes, please contact our agents for information.

 

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